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Carriers & Brokers
As it normally goes, there is two sides to every coin and you’ve come to the perfect place to compare and evaluate the processes that take place on both sides of the auto transportation industry, for both the consumer and the company.
Auto Transport Direct Carriers
By definition a direct carrier is a company that has an Owner/Operator license as well as their own trucks and drivers. At one point, in the not-too-distance past, carriers were the only type of auto transportation companies around.
Although carriers are the trailblazers of the auto transport industry, it soon became a realization that the demand for car shipping services would certainly exceed the capacity of which direct carriers were able to fill. Which leads us to the next and most recent – brokers.
Auto Transport Brokers
An auto broker is defined as a third party, rather than a direct carrier, that offers, sells, coordinates, arranges for and negotiates auto transportation jobs and services with a motor carrier for compensation. In essence, a broker is able to meet the needs of consumers that a direct carrier may not be able to. This is made possible by the following advantages: saving money, saving time, customized shipments and peace of mind.
WHY CHOOSE A BROKER?
So How Does It All Work?
Online quotes should only ever been taken as an approximation. Most online quote forms only gather basic information, enough to give you a general idea based on the distance between the point of origin and destination, and not taking into consideration specifics that may alter the price.
An over-the-phone quote is always going to be more precise because you will need to provide exact details about your vehicle, your time frame and your route which will help the agent give you a better understanding of how it will work based on your needs and wants.
Every auto transport job is different. This means that your quote will be customized around your specific needs including the year, make and model of your vehicle, the dates in which you need the vehicle picked up and delivered and the distance in which it is traveling.
The exact address, city, state and zip code of where the vehicle will be picked up
The first name, last name and cell phone number of all parties that will be available at the time of pick-up and delivery. These parties will be required to sign off on the Bill of Lading at each end.
Your quote will be divided into two payments. A deposit is required up front and the remaining balance is due at the time of delivery to the driver. Once you have provided your agent with the exact details needed, you will be required to make the deposit payment over the phone with a debit or credit card. You will be emailed a copy of the contract as well as the receipt of the payment confirmation.
Car arrived one day later that promised (delivery was promised on July 4th, Independence day - and the dispatcher insisted it would arrive on that day). Aside from that dispatch and driver were very nice to work with. Car arrived in perfect condition!! Tracking would have been nice, or, since VIP was closed on 7/4, driver contact details would have helped in determining delivery day.Rav Jhaj
I have been dealing with Wendy and Frank.It was a real pleasure to talk with both of these people. I had no doubt to be nervous about my car getting to its location with out any damages. They picked up the car when they said they would. They are going to deliver the car when it is convenient for my family to be there home. I would highly recommend using Vip Auto Transporters and to deal with Wendy and Frank. They are both real professionals.Howard Haffer
Very friendly, easy to deal with. I purchased my vehicle not running, one of the few shippers that deal with non-running vehicles, driver helped get my vehicle up my driveway with was a great help!!Frad Mckenna Jr.
Great service. Would definitely recommend. I have used them several times going from coast to coast and each time the delivery was very fast. Theyre a very reliable company and Kayla had excellent customer service.Joseph P
I need my car shipped really quick..and they said it can take up to 5 days for them to find a driver. To my surprise, they called me back later the same day saying they found a driver and they were able to pick up the car the next day. They were helpful and informative and was able to help me get in contact with the trucking company very well. Special thanks to Wendy tooBrian
Thank you! If this shipping experience ends as well as its begun, Ill shout your accolades long and loud! Thanks again.Bill Piper
Richard True was the BEST rep I couldve ever had!!!!!Sherry Hill
Every aspect of shipping my car from Phoenix to Charlotte was handled with complete professionalism. Richard in customer service,Iris,dispatch and John,driver thank you so much!!!!Helen Dipasquale
Met expectations on pickup and delivery times. Took very good car of my car while in transportchuck Scheibe
No reason to be as nervous as I was. The transporter arrived at my home at the time mentioned and my cars were brought to their destination at an earlier time than anticipated. I was very happy to zip around in my own car, Thank You.Joanna Amore
awesome services and filled with great knowledgeNick Landon
Greatly appreciate the service offered by Richard True. I gave the green light for a shipment from Houston to Albuquerque at 8AM and by noon that day, Richard had found a driver for pickup in a day and a half. Now thats quick service!Paul Cassel
TOTALLY 1000% EFFICIENT AND RELIABLE. I called VIP due to an extreme delay with my care being shipped through another company. When I called, a guy named Richard True (no pun intended) placed my order. He called me back within, no lie, 10min to tell me a driver was assigned and who his dispatcher was. I was given all contact information for both dispatcher and driver and pick-up date. Wonderful and professional work. Exceeded my expectations.Wanda Sikes
Richard was outstanding, his service was professional, his quote was precise and competitive. My best review will be when the car is delivered. So far, I am impressed with my reservation.Georgianne Weiss
Excellent customer service always available for questions , great rates ,door to door service and very courteous driverRita Morganit
I need my car shipped fast ... and this company saved my life!!! I just wanted to say thank you for being Fast, Friendly and Reliable ... Extra thanks to Brett and Wendy for being honest and informative!Cindy Martinez
FRANK & RICHARD ARE AWESOME. I use your company for all our out of state repos that I need transported back to our company . They both have provided me with efficient and over the top service. They remember my orders & cars even when I have forgot them. THANK YOU FOR ALL!Crystal Bayliss
I worked with Richard True He was able to arrange a closed transport for my sons car and motorcycle in 2 - 3ays from Spokane to Orlando The driver picked up the vehicles on Friday and delivered them then next Wednesday Fabulous!Wayne Friestad
VIP took on the job and got it done. The driver kept me informed.Albert
I had a great experience of moving a car from Venice, CA to Durham, NC with this company. Everything went smoothly. The car was picked up promptly on Monday. The delivery was promised for 7-10 days but in fact the car arrived two days early catching me off-guard as I was out of town. The driver dropped it off at a depot and I was able to pick it up at my convenience without any hassle or extra charge. I highly recommend this company.A. Pande
To whom it may concern , I had the pleasure of talking to Wendy Ochoa who is not only very knowledgeable about what i needed she was a very friendly person . And i hope that all of your representatives have this type of spirit she has so with that being said i recommend her for the next management position at your company or recognize her for a job well done. Thanks CarlCarl Delesline
everything was perfect. great customer service (dealt with Frank), very easy transaction. I have shipped before with other companies and VIP was by far the best! no problems at all!Nicole Baros